Question 1

How long will it take to receive my order?

Accepted Answer

For rolled prints within Australia, expect delivery in about 7-14 business days. If you’ve gone for framing, please allow 3-4 weeks for delivery—getting it just right takes a little extra time!For international orders, shipping times vary depending on your location, but generally, it'll be around 7-21 business days. You’ll get a tracking number once your order is on its way to you, so you can follow it all the way to your door!

Question 2

How to track my order?

Accepted Answer

Once your order is on its way, I’ll send you a tracking number so you can keep tabs on your new artwork as it travels to you. Just check your inbox, or if you need a hand, shoot me a message and I’ll help you out!

Question 3

Do you ship internationally?

Accepted Answer

Yep, I sure do! I’ll ship your artwork to pretty much anywhere in the world. Shipping costs vary based on size and destination, so feel free to reach out if you need more details or want a custom quote!

Question 4

What if my order never arrived?

Accepted Answer

Yikes! If you haven’t received your order, send me a message at hello@annalohe.com. I’ll check in with the courier and get things sorted for you!

Question 5

Can I ship to a P.O. Box?

Accepted Answer

Yep! If you’re based in Australia, shipping to a P.O. Box is totally fine for rolled prints. Just let me know the address when you’re ready to place your order.

Question 6

Can I change my shipping address after I’ve placed my order?

Accepted Answer

I can only make changes to your shipping address if the order hasn’t been dispatched yet. Hit me up as soon as you realise, and I’ll do my best to help.

Question 7

Do I need to pay customs duties or taxes?

Accepted Answer

Customs duties and taxes may apply depending on where you're located. These are separate from the shipping fees and are outside of my control. Make sure to check your local import regulations.

Question 8

Do you offer gift wrapping or special packaging?

Accepted Answer

Right now, I don’t offer gift wrapping, but I do make sure each piece is packed securely so it arrives safe and sound. I’d be happy to send a personal note along with your gift if you like! Just let me know.

Question 9

What is your return policy?

Accepted Answer

I want you to be completely in love with your artwork! If for some reason you're not, I’m happy to help. Since all prints are made-to-order, I’m unable to accept returns unless your order is damaged or faulty. Just reach out to me at hello@annalohe.com within 7 days of receiving your artwork, and we'll get it sorted! Here is my returns policy for more info.

Question 10

Can I exchange an item?

Accepted Answer

I want you to adore every piece you bring home! Since all prints are made-to-order, I can’t offer exchanges, but if there’s a problem with your order or it’s not quite what you were expecting, reach out to me at hello@annalohe.com. I’ll do my best to sort it out with you!

Question 11

What if my order arrives damaged or defective?

Accepted Answer

Oh no! If your artwork arrives damaged, please take a photo of the damage and contact me within 7 days of delivery. I’ll sort it out and make it right by offering a replacement or refund.

Question 12

What’s the difference between canvas and paper prints?

Accepted Answer

Canvas prints are your artwork printed on a textured, durable canvas material, while paper prints are on a smooth, cotton rag paper with a matte finish. Both are archival quality, so you’re getting a piece that’ll last for years – just choose your vibe: texture or smooth!

Question 13

What’s the best way to display my print?

Accepted Answer

Totally up to you! You can frame your print to give it that polished gallery look, or leave it unframed for a more relaxed feel. For canvas prints, they come stretched and ready to hang, while paper prints will need framing (trust me, they’ll look amazing once you do!).

Question 14

Can I order a print in a custom size?

Accepted Answer

Yes, I offer custom sizes! If you’re looking for something specific, drop me a line at hello@annalohe.com with the details, and I’ll work with you to create the perfect piece for your space.

Question 15

What material are your prints made of?

Accepted Answer

My canvas prints are made of a high-quality, satin poly-cotton blend (65% polyester, 35% cotton), while the paper prints are 100% cotton rag with a matte, textured finish. Both materials are designed to preserve the artwork for years, so you’re getting the best of both worlds.

Question 16

How do I care for my print?

Accepted Answer

For canvas prints, just hang and enjoy – the satin finish will make your piece pop for years. For paper prints, frame them behind glass to keep them looking pristine and protect them from dust and light damage.

Question 17

Are the prints signed?

Accepted Answer

Yes, all of my prints are signed and come with a Certificate of Authenticity so you know you’re getting a legit piece of my art!

Question 18

Do you offer framing?

Accepted Answer

Yes, I offer framing for canvas prints within Australia! Simply choose the "Canvas Framed" option when purchasing your artwork, and I'll make sure it’s ready to hang when it arrives.

Question 19

What kind of framing options do you offer?

Accepted Answer

For canvas prints, I offer timber frames in a natural finish that complement the artwork beautifully. If you're after a different type of frame or a custom option, feel free to contact me, and I’ll see what we can arrange!

Question 20

How long will it take to receive a framed print?

Accepted Answer

Framed prints typically take 3-4 weeks to arrive, as I ensure everything is carefully prepared, framed, and ready to hang. I'll keep you updated, and you'll get a tracking number once it ships.

Question 21

Can I get a print framed if I live outside of Australia?

Accepted Answer

At this stage, I only offer framing for customers within Australia. If you're outside Australia and want a framed piece, drop me a message, and I can help arrange something special!

Question 22

Are the frames ready to hang?

Accepted Answer

Yes, all framed prints come with professional-grade hanging attachments, so you can simply hang your artwork when it arrives!

Question 23

Can I choose a different frame colour or style?

Accepted Answer

I currently offer a natural timber frame, but if you have something specific in mind, just reach out, and we can discuss custom options or suggestions that would best suit your space.

Question 24

Do you offer framing for paper prints?

Accepted Answer

At this time, I don’t offer framing for paper prints directly, but I can provide framing tips and suggestions to help you find the perfect frame for your piece.

Frequently Asked Questions